Work towards SLAs to ensure timely customer responses.
Arrange Special Assistance before travel for clients.
Handle complaints with compensation guidelines and impact.
Coordinate with suppliers for suitable resolutions.
Provide customers' data on request, handling sensitive information.
Attend Hammersmith head office every two months; stay up-to-date with travel industry.

🎯 Requirements

Outstanding customer service skills
Fast-paced environment experience
Highly organized with great attention to detail
Proven experience handling complaints
Highly empathetic and customer-centric
Excellent communication, clear writing and warm telephone manner

🎁 Benefits

Company pension contributions at 5%
Individualised training budget to level up skills
Discounted holidays for you, family and friends
25 days holiday per year (plus 8 holidays) rising with service
Enhanced maternity/paternity leave
Cycle to work scheme and eye care vouchers

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot