Product Designer - Contract

🏷️ Title: Product Designer

👫 Department: Design, cross-functional with Product and Engineering

💰 Day Rate: Competitive, dependent on experience

📅 Contract: Three months, immediate start preferred

💗 Mission: Elevate later life for everybody and build the care sector of the future.

💻 Office Policy: Hybrid (Minimum 2 core days per week in the office, or remote by agreement)

🌍 Office Location: London Bridge, or Remote (UK)

🔍 The Opportunity

We’re looking for an experienced Contract Product Designer to join us for three months and own the redesign of the billing module in Found, our SaaS platform for care providers.

You’ll work directly with product, engineers, and subject matter experts to reimagine how providers handle billing and payments — making workflows simpler, faster, and more intuitive so providers can spend less time on admin and more time on residents.

This is a specialist IC role: you’ll bring deep product design expertise and the ability to deliver high-quality, production-ready design quickly.

💻 What you’ll be doing

• Partnering closely with product, engineers, and subject matter experts to deeply understand provider workflows and billing pain points.

• Leading user research, mapping journeys, and making sense of complexity to design simple, intuitive experiences.

• Turning insights into clear wireframes, flows, prototypes and final designs that bring confidence to both stakeholders and users.

• Collaborating with Engineering throughout delivery to ensure solutions are practical, high-quality, and true to the design intent.

• Applying and extending our design system where it helps, while flexing when unique solutions are needed.

👀 We think you’ll be a great fit if…

• You’re an experienced product designer with a strong track record in SaaS or complex workflow design.

• You excel at turning complexity into clarity — designing flows that make hard problems simple.

• You’re confident leading user research and using insights to shape practical solutions.

• You move fast: comfortable working independently, making decisions, and shipping designs without heavy process.

• You collaborate naturally and can bring people with you through your design thinking.

• You have solid visual design skills, but your superpower is UX and problem-solving.

💔 This contract isn’t for you if…

• You’re looking to focus on marketing visuals or landing pages — this role is about workflow UX and solving complex problems.

• You’re uncomfortable engaging deeply with partners, subject matter experts, and stakeholders to shape solutions.

• You’re not at ease working in a fast-paced, high-growth startup environment.

🚀 Meet Lottie

Founded in London in July 2021, Lottie is a fast growth HealthTech start-up aiming to build the world’s first SaaS enabled marketplace for care and with a goal of allowing families to seamlessly book care online in a similar manner to reserving a holiday stay via Airbnb or Expedia.

Since launching in July 2021, Lottie has supported millions of care seekers find the right care for loved ones and has raised over £25m from leading venture capital funds including Accel, General Catalyst and Kindred, as well as from well known technology entrepreneurs including Mike Hudack (ex-CPTO of Deliveroo & Monzo) and Tom Blomfield (ex-CEO of Monzo Bank). More recently, Lottie was the acclaimed winner of LinkedIn and Startup.co.uk Top Startup awards.

As of today, Lottie offers three core products and services, including:

• Lottie (B2B2C Marketplace) - Free service that helps families find the UK’s best care homes and home care services.

• Found by Lottie (B2B Vertical SaaS) - AI-native OS software supporting care providers to effectively manage their enquiries, occupancy and finances.

• Seniorcare by Lottie (B2B Vertical SaaS) - Employee benefit helping companies deliver outstanding eldercare support to their employees.

🤩 Why Lottie?

• Mission - Tech for good that aims to build the care industry of the future and to positively impact millions of peoples lives. Care is one of the final remaining large consumer industries that is yet to be disrupted and positively revolutionised by technology.

• Investors - Series A backed startup having raised £25m+ from tier 1 venture capital investors including Accel and General Catalyst.

• Global Opportunity & Scalability - Be part of a company that is solving a real tangible problem that every family around the world faces at some point in their life.

• People - Join a kind, talented and mission driven team that loves coming to work every day.

• Culture - Outstanding company culture with a 5/5 employee review score on Glassdoor.

• Award Winning - Acclaimed winner of LinkedIn’s 2024 “Top Startups” and named “the UK’s number one startup for 2025” in Startup.co.uk 100 Index.

We want to create an inclusive environment that celebrates the diversity of our people whilst enabling them to do the best work of their careers. We are committed to ensuring that all our people processes are equitable. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

If you require reasonable accommodations during the application or interview process, please let us know at Alice.Rooke@lottie.org