Related skills
customer service spanish english collections call center📋 Description
- Manage delinquent account collections via calls, emails, or texts
- Handle inbound calls about collections and redemptions
- Maintain clear, descriptive notes on accounts
- Set up and process one-time payments
- Prepare delinquent accounts for post-repossession process
- Communicate notices to clients; review repossession or legal referrals
🎯 Requirements
- Bilingual Spanish and English preferred
- 1+ year collections experience in a call center
- Auto collections experience preferred
- Previous automotive collections background
- Outstanding customer, communication and organizational skills
- High integrity; able to work independently; 9-6 PM EST
🎁 Benefits
- Remote role with EST hours
- Diversity is a competitive advantage; inclusive culture
- Honesty and transparency in interactions
- Background checks after offer
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