Loop is building a dynamic work experience rooted in empathy, connection, and well-being - one that makes Loop a special chapter in every employee’s career while we define what great looks like in our industry. As Loop’s

sole Office & Events Manager, you’ll play a central role in shaping the day-to-day and milestone moments for 50+ colleagues in our state-of-the-art Columbus (Short North) office and 200+ Loopers who come together for intentional internal events throughout the year.

This role is intentionally split roughly

50/50 between office management and internal event coordination. On the office side, you’ll own the operations that keep our workplace running smoothly and feeling great - from supplies and food to coordinating team on-sites and in-office moments that spark connection. You’ll be the go-to partner in creating an office environment where people genuinely enjoy showing up.

On the events side, you’ll collaborate with leaders across the business to plan and execute Loop’s signature internal gatherings, including our Go-To-Market kick-off, annual all-company meeting, and engagement events in our remote “hub” markets (Chicago, Toronto, NYC, and beyond). With Loopers spread across the US, Canada, and the UK, bringing people together thoughtfully matters to us—and you’ll ensure every detail is planned and delivered with care.

We’ve outlined what we expect this role to focus on initially, knowing that Loop is growing quickly. As we evolve, so will the challenges we tackle together—making this a role that grows right alongside the company.

What You’ll Do: Office Management (50%)

Create an engaging, productive, and fun office community that is built around our employee experience philosophy.

Manage office access, from allocating keys and parking passes to ensuring the safety and security of employees and visitors.

Solicit feedback from employees about how to improve their office experience and take action on the results.

Plan cultural events in the office that enrich connection between employees and celebrate company & individual accomplishments.

Coordinate the experience of guests in the office and ensure they leave with a great impression of Loop.

Coordinate scheduling for 12+ annual team onsites to ensure remote employees visiting Columbus have everything they need to run productive working sessions.

Liaise with nearby hotels to keep discount programs active and manage food & beverage orders and reservations when events and office gatherings require it.

Manage storage and inventory of office and kitchen supplies.

Partner with building management on maintenance, professional cleaning, and safety compliance.

Maintain the cleanliness of our office space.

Organize and triage physical mail that is delivered to our office and off-site post office.

What You’ll Do: Event Coordination (50%)

Partner with functional leaders and executive stakeholders to plan and execute Loop’s core internal events, including the annual all-company meeting (Loopapalooza), Go-To-Market team kickoff, and other leadership or company-wide gatherings.

Own end-to-end event logistics, including venue sourcing, vendor management, travel coordination, accommodations, on-site execution, and post-event wrap-up.

Plan and deliver engagement events in key remote employee hub markets (e.g., Chicago, Toronto, NYC, etc.), ensuring a consistent and high-quality experience for distributed employees.

Manage event budgets, contracts, and expense tracking, ensuring events are delivered on time and within budget.

Coordinate closely with the People team to align event programming with business goals, culture initiatives, and employee experience priorities.

Ensure every detail—from communications and materials to on-site flow and follow-up—is thoughtfully planned to create intentional, inclusive, and memorable experiences for Loop employees.

Your Experience:

You’re passionate about helping others and making their jobs easier and more enjoyable.

Communication is your superpower - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!

Your coworkers have described you as more organized and detailed than most others - even the smallest of details don’t pass by you.

You can manage a checklist in your sleep and know how to anticipate challenges and dependencies.

Ideally, you’ve spent time in professional settings where you oversaw office operations, event planning, employee engagement events, or related, planning-oriented work.

Can share a few examples of how you’ve created exceptional relationships with stakeholders you’ve supported across your organization.

Can share a few examples of how you’ve been proactive to solve problems instead of waiting to be given direction.

You care deeply about the quality of your work and others notice.

Have been accountable for confidential and sensitive information, and handled it flawlessly.

Additional Information

#LI-ST1

Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here:

https://loopreturns.com/careers

You can review our privacy notice

here

Compensation

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of astartup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

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