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Added
3 days ago
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Full time
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Related skills

salesforce jira netsuite scrum agile

ABOUT LONE WOLF

We’re here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

Position Summary:

We are looking for an EIS (Enterprise Information Systems) Operations Manager who will oversee and coordinate the end-to-end work of the team responsible for supporting and improving our internal business systems, including Salesforce, NetSuite, and related tools.

This role will oversee daily operations, guide analysts and administrators, and make sure that work is being done in an efficient and effective way. The manager will regularly review how work is done, suggest improvements, and ensure the team is focused on delivering high-quality results.

The ideal candidate is proactive, communicates well, and can work independently to identify issues and propose solutions. This person will also prepare regular reports for leadership on the health of our systems and the progress of ongoing projects and will ensure effective execution by working closely with the managers of the respective system administration and analyst teams.

Job Description/KPI:

  • Ensure coordination and effective execution of Business and System Analysts work on systems, tools, and policies, while partnering with their respective managers.
  • Review how work is being done across systems and processes; identify inefficiencies and recommend improvements
  • Analyze system data and trends to identify risks, opportunities, and areas for better performance
  • Log into system and review dashboards daily to monitor case/ticket activity
  • Ensure requests are updated, assigned promptly, and that communication with requesters is consistent and timely
  • Share updates with leadership through weekly status reports that highlight progress, risks, and status
  • Coordinate with stakeholders to gather requirements, document changes, and support system rollouts or new tool adoption
  • Seek opportunities for process improvements through automation or integration of systems
  • Write and maintain operational playbooks
  • Triage system issues, escalate when needed, and ensure timely resolution

    • Qualifications:

  • College degree or equivalent experience
  • 3-5 years as an Operations Manager or related field
  • Strong problem-solving and analytical skills; able to work independently and bring forward recommendations.
  • Excellent communication skills (both written and spoken) with the ability to update leadership and coordinate across teams.
  • Experience with Salesforce and NetSuite
  • Experience with JIRA and Agile/Scrum methodology preferred
  • Experience leading or mentoring a small team.
  • Strong interpersonal skills with experience working with multiple departments, subject matter experts, and colleagues that are geographically dispersed
  • Strong team player with excellent interpersonal and communication skills
  • Experience within real estate or real estate brokerages is ideal

    • Additional Information

    We’ve become the largest real estate software company in North America. Our products provide our clients with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web-based software solutions.

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