Related skills
ms office account management salesforce saas📋 Description
- Customer Relationship Management: primary contact for strategic accounts.
- Act as customer advocate across departments to address needs.
- Account Management: develop strategies to meet client objectives.
- Ensure timely, satisfactory resolution of escalated issues.
- Proactively communicate updates, reports, and solutions.
- Engage with customers by phone and email to support needs.
🎯 Requirements
- BA/BS Degree or equivalent experience.
- 2-3+ years in Customer Success; real estate experience preferred.
- Self-motivated, collaborative, and creative team player.
- Proactive with a sense of urgency.
- Strong analytical and problem-solving skills.
- Experience with Salesforce, MS Office, and SaaS.
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