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customer service onboarding maintenance team leadership hospitalityπ Description
- Lead and develop a team through coaching, mentoring, and evaluations.
- Oversee daily operations of a portfolio of properties to optimize productivity.
- Provide cross-coverage for your team and management when necessary.
- Conduct regular inspections prior to guest and owner arrivals.
- Support the team with escalated guest and homeowner concerns via email, calls, and tickets.
- Build relationships with property owners and become the subject matter expert for their properties.
π― Requirements
- Hospitality or hotel/vacation industry experience preferred.
- 1-2 years in operational support roles; housekeeping and maintenance preferred.
- Supervisory or management experience preferred.
- Technical computer skills across laptops, tablets, and mobile devices.
- Frequent travel between worksites; reliable transportation essential.
- Dependable, self-motivated, and able to work independently with a collaborative mindset.
π Benefits
- Health, dental, and vision insurance based on hours worked.
- Employer Sponsored and Voluntary Benefits based on hours worked.
- 401K retirement savings with immediate 100% company match on the first 4% you contribute.
- Health and Dependent Care FSAs based on hours worked.
- Paid Flex Time Off.
- Employee Assistance Program (EAP).
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