Related skills
data analysis customer service vendor management mortgage regulatory compliance📋 Description
- Manage a high-volume loan portfolio from funding through payoff.
- Primary liaison for borrower servicing communications from funding through payoff.
- Partner with title companies to track closings and issue payoff statements.
- Monitor loan due dates weekly; escalate delinquency risks with data.
- Liaise with vendors to manage lien releases and defaults.
- Prepare data for portfolio reports and performance metrics for leadership.
🎯 Requirements
- 2+ years loan servicing experience in mortgage/financial services.
- Real estate experience preferred (Listing Agent/Coordination/REO).
- Strong customer service and communication skills in sensitive borrower conversations.
- Prioritize, organize and manage high volume of work.
- Experience with loan servicing software and processes.
- Analytical thinker; independent problem-solving; willingness to learn.
🎁 Benefits
- 100% remote work culture.
- Medical, dental, and vision benefits for full-time starting day one.
- Flexible paid time off for full-time employees.
- Paid parental leave: 12 weeks birthing, 6 weeks non-birthing.
- $1,000 annually for professional development.
- 401K (noncontributory) for all employees.
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