Related skills
g-suite mortgage fnma fhlmc heloc📋 Description
- Partner with customer operations and processing to ensure a smooth post close mortgage process
- Provide exceptional customer service to internal and external customers
- Be process focused and continuously look for opportunities for improvements and efficiencies
- Work independently to prioritize work based on investor delivery expiration and closing dates
- Handle tasks such as printing, signing, notarizing, and recording relevant documents
- Process paper Assignments of Mortgage AOMs related to loan sales and securitizations
🎯 Requirements
- 1+ year of administrative and/or customer-facing experience
- Ability to work and thrive in a fast-paced startup environment with little direction and meet tight deadlines
- Proven ability to provide professional and concise communications with cross-functional teams and resolve suspense conditions within response deadlines
- Exceptional customer service skills to work with external customers
- Ability to organize and manage a large pipeline of loans
- Analytical skills and drive to look for process improvements and ways to digitize and automate processes
🎁 Benefits
- Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
- Company HSA, FSA, Dependent Care, 401k, and commuter benefits
- Employer-funded life and disability insurance coverage
- 11 observed holidays and PTO plan
- Up to 12 weeks paid family leave
- Continuing education reimbursement
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