Related skills
microsoft office cfpb fdcpa respa mortgage_servicing_systems📋 Description
- Manage a portfolio of mobile home mortgage loans across delinquency stages
- Conduct outbound and inbound borrower contact to resolve delinquencies
- Analyze borrower finances and advise on available options
- Negotiate repayment plans and pursue full reinstatement
- Initiate loss mitigation workflows and track progress per guidelines
- Maintain notes and ensure FDCPA/RESPA and investor compliance
🎯 Requirements
- High school diploma or equivalent required; college coursework preferred
- 1–3 years mortgage collections or servicing experience
- Working knowledge of GSE, FHA, VA, and Conventional loan programs
- Strong negotiation, communication, and customer service skills
- Ability to handle sensitive financial conversations with empathy and professionalism
- Proficient with mortgage servicing systems and Microsoft Office
🎁 Benefits
- Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays
- Remote work opportunities
- Top hourly pay: starting at $22/hour, plus up to $750/month bonus
- Full desktop equipment provided
- Industry-leading culture and great team environment
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