Related skills
microsoft office va gse fha mortgage_servicing_systems📋 Description
- Manage a portfolio of mobile home mortgage loan delinquency across stages
- Outbound and inbound borrower contact to resolve delinquencies
- Analyze borrower finances; counsel on available options
- Negotiate repayment plans and reinstate loans
- Evaluate eligibility for loss mitigation options (forbearance, plans, mods)
- Initiate and track loss mitigation workflows per investor guidelines
🎯 Requirements
- High school diploma or equivalent; college coursework preferred
- 1–3 years mortgage collections or servicing experience
- Working knowledge of GSE, FHA, VA, and Conventional loan programs
- Strong negotiation, communication, and customer service skills
- Ability to handle sensitive financial conversations with empathy and professionalism
- Proficient with mortgage servicing systems and Microsoft Office
🎁 Benefits
- Medical, Dental, Vision, Life insurance
- 401K match; PTO; Sick Time; 10 Paid Holidays
- Remote work opportunities
- Full desktop equipment provided
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