Technical Account Manager

The Opportunity

Our client is seeking a Technical Account Manager to help with the integration and growth of several enterprise distribution partnerships. You’ll be responsible for guiding partners to go-live, then driving growth and expansion in tandem with the Account Owner. Alongside your TAM responsibilities (roughly 85% TAM / 15% BI), you’ll use MySQL and Tableau to define and publish partner KPIs, perform ad-hoc analyses, and collaborate with the team to produce data visualizations and reports that drive the team’s success.

What You’ll Do

Technical Account Management (≈85%)

• Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections.

• Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare.

• Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning).

• Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings.

• Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible.

• Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners.

BI / Data Analytics (≈15%)

• Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions.

• Efficiently build Tableau dashboards and develop data sources.

• Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs.

• Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation).

What You’ll Bring (Required)

• 5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal).

• Proficiency in account management, and client facing communication.

• Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation, and building query-backed Tableau extracts.

• Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination.

• Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation.

• Tableau experience (calcs, parameters, LODs, actions, extract vs live, publishing/permissions).

• An ability to work effectively across departments (Sales, Account Management, Support and Operations)

• Strong attention to detail, and an ability to work well independently.

• Fluency in spoken and written English.

• A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events.

• Exceptional problem solving skills and the ability to manage projects effectively.

Nice to Have (Preferred, Not Required)

• Familiarity with Snowflake or another cloud warehouse (read/query competence).

• Exposure to dbt and ELT tools (Fivetran/Airbyte) for collaborating with data engineers.

• BI ops & governance basics (semantic layers, RLS patterns) and observability (Datadog/Sentry).

• Light scripting (Python/JS) for one-off utilities.

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