Senior Travel Planning Specialist for Custom & Group Tours

Our client, a fast-growing travel and tourism startup, is hiring a Travel Planning Specialist for Custom & Group Tours to work with our clients to create unique, tailor-made itineraries and custom quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy researching and finding solutions for clients.

Our client connects people with the best tours and activities around the world, while providing industry-leading service and support. As a member of our Custom and Groups team, you will be responsible for designing, quoting, selling, and executing excursions for our travel advisors all around the world.

Responsibilites

• Communicate with clients via email and phone using our internal ticket syste

• Impress travel advisors with prompt, professional, and friendly service.

• Collaborate daily with tour operators worldwide (in English) to design custom and group itineraries.

• Create bespoke proposals and quotes tailored to each group leader’s specifications.

• Manage requests ranging from single custom tours to multi-day group itineraries, including troubleshooting real-time issues.

• Proactively suggest creative ideas and unique experiences to enhance the client’s journey.

• Request, build, and maintain tour content, pricing, and logistics for group shore excursions and land-based custom programs.

• Coordinate group tour capacities, schedules, and operational details with tour operators.

• Update operators and travel advisors on itinerary changes, schedule revisions, or availability updates.

• Assist travel advisors and group leaders with questions, concerns, and booking support.

• Monitor penalty schedules, vendor agreements, cost confirmations, and operational deadlines for groups.

• Review guest feedback on custom and group programs and share actionable insights with vendors and partners.

• If you thrive in a fast-paced environment and get excited about curating memorable travel experiences for groups and special requests, this role offers the perfect blend of creativity, problem-solving, and customer interaction.

The Ideal Candidate

• Proficient in Microsoft Word, Excel, power point.

• Excellent written and verbal communication skills

• Ability to multi-task, prioritize and problem solve in a fast past environment.

• Ability to manage changing priorities and meet deadlines

• Strong interpersonal and customer service skills.

• Strong analytical capabilities with a high level of attention to detail

• Works well independently and as part of a team

• Is fluent in written and spoken English (Other languages desirable)

Benefits Include:

·      Company Healthcare plan

·      401K

·      Enrollment in company phantom equity plan

·      Paid PTO

·      Employee discounts on thousands of tours and activities

This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.