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javascript html saas sql grafana📋 Description
- Lead complex SaaS issue investigations as SME for LivePerson platform.
- Escalate and resolve high-severity customer issues with cross-team collaboration.
- Scale knowledge by building debugging tools and methods.
- Mentor the support team and participate in on-call rotations.
🎯 Requirements
- 3+ years as Tier 3/4 SaaS support engineer.
- Bachelor's degree in IT, CS, Engineering, or Math.
- Experience with enterprise customers via calls and emails.
- Strong knowledge of web tech, debugging, and reading code (JavaScript/HTML).
- SQL experience; ability to write queries.
- SaaS/Cloud infrastructure; monitoring/logging tools (Grafana, Kibana, Splunk).
- Self-learner; resilient; service orientation; cross-functional mindset.
🎁 Benefits
- Health Insurance: up to 80% of premium paid for you and family.
- Fully paid Life Insurance and salary continuance.
- Employee Assistance Program (EAP).
- LP Care Days: 5 supplemental paid days per year.
- Remote-First model; 12 weeks parental leave policy.
- ESPP discounts and Learning & Development programs.
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