Related skills
wordpress seo css html zendesk📋 Description
- Upgrade client FareHarbor sites with new features and best practices.
- Respond to time-sensitive client support requests.
- Interact with clients to answer inquiries about their sites.
- Teach clients to update their FareHarbor sites themselves.
- Create and maintain training docs and materials.
- Coordinate with Support, Account Management, and other teams.
🎯 Requirements
- Fluent in English; other languages a plus.
- Communicate effectively with technical and non-technical people.
- Quick learner; comfortable in fast-paced environment.
- Knowledge of customer service principles and practices.
- Experience with WordPress and/or other site builders (Weebly, Wix, etc).
- Understand website best practices.
🎁 Benefits
- Global leave benefits including 22 weeks parental leave.
- 2 weeks grandparent leave and extended care/bereavement leave.
- Life insurance policy.
- 26 days annual leave.
- Work-from-home assistance.
- Educational opportunities.
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