Live Operations Associate

📋 Description

• Provide operational support across multiple concurrent live streams, maintaining clear communication and fast issue triage
• Orchestrate tasks among production, service partners, and on-shift support engineers with clear directions and checklists
• Partner with senior engineers and cross-functional teams on high-severity issues, balancing mitigation and root-cause analysis
• Deliver timely reports with key metrics, incidents, mitigations, and follow-ups
• Contribute to tooling improvements; assist in testing and adoption of automation that increases operational efficiency
• Manage customer notifications and workflow coordination to meet service-level agreements

🎯 Requirements

• 4+ years in the digital media space, ideally across partners of different sizes
• 4+ years in live online video operations with fundamentals in signal acquisition (transport streams, satellite downlink and fiber) and live workflows using SCTE markers
• Experience managing Linear Programming schedules and Linear/Broadcast EPG
• Experience monitoring and troubleshooting CDN-related issues
• Knowledge of OTT and live streaming platforms and technology
• Bachelor's degree in an Engineering, or related discipline

🎁 Benefits

• Health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off
• Hybrid work arrangement with in-office Monday-Thursday and option to work from home on Friday
• Access to mental health and financial wellness resources and retirement options where available