Related skills
communication account management fintech customer success mentoring📋 Description
- Build relationships with customers and maximize ROI
- Understand the organisation’s products
- Address customer issues with a positive, customer-centric attitude
- Provide proactive strategy for assigned accounts
- Develop and share best practices to improve processes
- Lead and mentor Live Customer Support Officers
🎯 Requirements
- Bachelor's degree and 5+ years in a customer-facing Fintech role
- Prior team leadership or supervisory experience
- Strong communication and presentation skills
- Ability to mentor staff and handle escalations
- Excellent multitasking, organization, and time management
- Proficiency with customer support software/tools
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