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customer support open source linux ubuntu networking📋 Description
- Investigate customer issues by researching and escalating issues
- Resolve complex problems related to Canonical’s products
- Own the SLA and customer satisfaction, set expectations
- Engage with customers via phone, tickets, and remote sessions to resolve issues
- Participate in a regular weekend working rotation
- Contribute and maintain knowledge base articles
🎯 Requirements
- Professional written and spoken English with strong presentation
- Undergraduate degree in a technical subject or equivalent path
- Linux troubleshooting with logs and config tuning
- Linux integration with authentication/directory services and NFS
- Quick learner, thrives under change, customer-facing pressure
- Extensive customer support experience and professional communication
🎁 Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal development budget of USD 2,000 per year
- Annual compensation review
- Employee recognition rewards
- Annual holiday leave
- Maternity and paternity leave
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