Director of Provider Engagement

Linus Health is a Boston-based digital health company transforming brain health worldwide. We combine cutting-edge neuroscience, clinical expertise, and AI to advance early detection and intervention for cognitive and brain disorders—empowering people to live longer, healthier lives. With 100+ team members and growing, we’re entering a phase of accelerated growth and looking for top talent to help shape our future

The Role:

We are seeking a highly experienced and clinically grounded Director of Engagement to join our Customer Success team. This is role is dedicated to driving provider behavior change, ensuring deep adoption of our solutions, and maximizing the value customers realize across their organizations. The Director of Engagement will act as a trusted advisor to healthcare providers, leveraging both clinical expertise and customer success best practices to deliver measurable improvements in utilization, patient outcomes, and long-term customer satisfaction. This role requires a candidate who is a licensed healthcare provider with proven success in influencing provider behavior and leading large-scale engagement initiatives in healthcare organizations.

What You'll Do:

• Serve as the clinical and strategic advisor to health system and provider customers, guiding them in adopting new workflows and technologies
• Design and lead provider engagement strategies that drive measurable behavior change and consistent utilization of the platform
• Partner with Customer Success Managers, Program Managers, and Training teams to build scalable playbooks and engagement frameworks
• Lead executive-level discussions with customer leadership to align product adoption with clinical and organizational goals
• Develop and execute strategies for behavior-driven adoption, embedding best practices into daily provider workflows
• Track and report engagement outcomes, utilization metrics, and behavior-change impact to customer stakeholders and internal leadership
• Mentor internal CS team members on provider engagement tactics, ensuring clinical credibility and alignment in all customer interactions
• Collaborate with Product and Sales to provide customer insights that inform roadmap priorities and growth opportunities
• Represent the company at customer-facing events, webinars, and industry forums as a clinical thought leader

About You:

Must Have's:

• Licensed healthcare provider (MD, DO, NP, PA, or equivalent) with clinical practice experience
• 8+ years of combined experience in healthcare delivery, provider engagement, or customer success
• Proven ability to influence provider behavior change and implement clinical adoption strategies at scale
• Strong executive presence and communication skills, with the ability to engage both clinicians and C-suite leaders
• Experience working in healthcare SaaS, digital health, or health system transformation initiatives
• Data-driven mindset with the ability to link engagement strategies to measurable utilization and adoption outcomes
• Demonstrated success in building long-term, trusted relationships with healthcare organizations

Linus Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender, gender identity or expression, age, genetic information, disability or any characteristic protected by law. We believe that diversity is critical to the growth of our company and understand the importance of fostering an environment where everyone has a voice. We are also committed to providing reasonable accommodations for candidates with disabilities during the recruiting process. If you are in need of assistance due to a disability, please contact us.