Quality Manager - AI Data Solutions

About LILT

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

What you’ll do

The Quality Manager - AI Data Solutions will implement and maintain quality management methodologies across the global Production organization at Lilt. In this role, you will be responsible for the quality management initiatives for various AI data services. This role will provide crucial support, tools, and knowledge to ensure quality measures scale in line with company growth and business goals.

This role will work remotely on a contract basis

Key responsibilities include:

• Processes, tracks and sends quality feedback, including revision reports, and customer feedback to AI data experts, linguists and language leads.

• Collects feedback and responses from the AI data experts and accurately documents within the required systems.

• Cross checks project instructions, as well as other reference materials provided for the work.

• Coordinates Quality Assessments and third party audits to independently evaluate project quality in accordance with the quality strategy, guided by the Production Strategists or Quality Lead

• Monitors and updates data related to error rates/language quality scores as part of the feedback and arbitration process.

• Executes Quality tasks as delegated by the Quality or Production strategist in relation to Quality Management, Asset Management or Resource Management Production SKUs.

• Communicates with AI data experts and language leads to confirm feedback status, any risks/issues impacting ability to deliver on time.

• Escalates Production risks/blockers in the appropriate manner to their Manager as soon as they arise

• In collaboration with the Production Strategist and Quality Lead, contributes to post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings.

• Oversee teams of Language Leads, ensuring they are effectively fulfilling their responsibilities, managing performance in collaboration with the Talent Management team.

• Manages production escalations from assigned set of accounts from a quality perspective, drives quality investigations (RCA and CAPA) to completion and works with Quality Lead to identify patterns and trends in order to drive quality improvement.

• Under the supervision and guidance of Quality Lead, develops customer facing quality reports as necessary based on account assignments

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

Our Tech

What sets our platform apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent

• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing

• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation

• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

LILT in the News

• Featured in The Software Report’s Top 100 Software Companies!

• LILT makes it onto the Inc. 5000 List.

• LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.

• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.