Business Process Analyst

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

As our new Business Process Analyst, you will be part of the Sales Operations Project Team and report to our Manager, Sales Ops Project Management. In this new role, you will be the crucial link between our sales organization and the strategic projects that drive our growth. You will dive deep into our commercial processes to analyze, document, and optimize them. You will work closely with stakeholders from various departments to translate business needs into concrete requirements, thereby having a direct impact on the efficiency and effectiveness of our sales team.

• Analyze and optimize sales processes: conduct in-depth Current State Analysis of end-to-end sales processes to identify operational gaps and bottlenecks, and subsequently design optimized "To-Be" processes that drive efficiency and align with strategic objectives.

• Define and translate business requirements: gather, document, and prioritize clear, concise business requirements based on process needs, translating improvements into specifications for system and technology enhancements in partnership with IT and Sales Ops.

• Drive project implementation and validation: develop test cases and validate that implemented solutions successfully meet defined process and business requirements before deployment to the sales organization.

• Manage process adoption and change: develop training, communication, and process documentation (SOPs) to support change management activities, ensuring smooth organizational adoption of new processes and tools across the global sales team.

• Ensure strategic alignment and governance: act as the primary liaison and key subject matter expert between Sales, IT, Finance, and Sales Operations, providing data-driven insights to influence project prioritization and maintaining centralized, high-quality process governance documentation.

• Support M&A integration: play a key role in streamlining and integrating processes and systems after business acquisitions, ensuring an efficient transition for the Sales organization and continuity of business operations.

Our Sales Operations Team is the engine behind our commercial machine. We are divided into two main branches: the Tactical team, which handles performance and analysis and our Projects team, of which you will be a part. In the Projects team, we focus on strategic initiatives that elevate our sales processes. We are a dynamic group that thrives on collaboration and tackling complex challenges. You will be the indispensable specialist who ensures that our projects perfectly align with business needs and helps shape our business process framework.

• Proven experience in analyzing, documenting, and optimizing business processes.
• Experience working in a project-based and structured environment.
• You are flexible and thrive in a fast-paced environment where priorities can shift.
• Experience with sales processes in a B2B SaaS environment.
• Experience with CRM systems; knowledge of the processes is more important than the specific tool.
• Strong communication skills and experience with stakeholder management at various levels.
• A hands-on mentality; you are not afraid to roll up your sleeves for executive tasks.
• You are an independent worker who sees the freedom to shape a new role as an opportunity.
• You have a passion for improving processes and achieving measurable results.

• Specific knowledge of Salesforce.
• Experience with integrating processes after mergers and acquisitions.

Salesforce, Looker, Google Suite, Atlassian Suite (Jira, Confluence), Draw.io

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Mobility options: Mobility budget or company car tailored to your needs.
• Comprehensive health insurance: Extensive coverage for you and your dependents.
• Private pension funding: Group insurance to secure your future.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.