Related skills
itil servicenow itsm msp itom📋 Description
- Lead Support teams to uphold customer-centric culture
- Drive performance improvement via data analysis, design, and coaching
- Train customer service staff and improve training outcomes
- Be flexible with nights, weekends, and on-call shifts
- Report to the Director of Operational Excellence
- Inspire and empower the team to elevate customer satisfaction
🎯 Requirements
- 5+ years in Technical Support/Service Desk/NOC/Infra Ops; 2+ yrs mgmt
- Led 24x7 support teams in MSP or Cloud/Infra environments
- Strong ServiceNow ITSM/ITOM/CSM, Incidents, Changes
- Familiar with ITIL, KCS, and continuous improvement
- Experience with Major Incident Management and RCA
- Excellent communication and leadership skills
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Operations Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!