Related skills
data analysis process improvement change management itil incident management📋 Description
- Lead Support teams to uphold customer-centric culture
- Drive performance improvement via data analysis, design, coaching
- Develop training for customer service and support staff
- Flexible nights, weekends, and on-call schedule
- Reports to Director of Operational Excellence
- Join a rapidly growing Lightedge team
🎯 Requirements
- 5+ years in Technical Support/Service Desk/NOC/Infra Ops
- 2+ years in a management role
- Led 24x7 MSP or Cloud/Infrastructure teams
- ServiceNow ITSM/ITOM/CSM; Incidents & Changes
- RCA and major incident management; ITIL and KCS
- Strong communication, leadership, problem-solving
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