Lightedge is an enterprise-grade cloud services and colocation company focused on delivering reliable and scalable solutions for our customers’ most critical IT needs. We are currently seeking a Storage Engineer to join our fast-paced Cloud Operations team.
This is a hands-on engineering role, ideal for someone with solid experience in enterprise storage and virtualization technologies who thrives under pressure, works well independently, and can consistently deliver results. The right candidate must be capable of addressing customer cases quickly and accurately, adapting to rapidly shifting priorities, and participating in an on-call rotation.
We are looking for a self-starter with strong technical expertise, especially in IBM storage platforms, who can monitor and troubleshoot performance issues effectively in a high-load environment.
Responsibilities Maintain, support, and troubleshoot enterprise storage systems with a strong focus on IBM storage platforms (e.g., FlashSystem, Storage Insights, DS8000, etc.)Monitor and analyze storage performance using IBM Storage Insights, identifying and resolving bottlenecks or performance issues proactivelyManage storage capacity and lifecycle planning to ensure platform scalability and reliabilityHandle incident tickets and service requests efficiently, with a focus on accuracy, quality and speedExecute regular maintenance, upgrades, and system health checksParticipate in 24x7 on-call rotation and respond to after-hours incidents when requiredDocument configurations, changes, resolutions, and standard operating proceduresCollaborate with internal teams to execute projects, troubleshoot issues, and improve overall system performanceCommunicate technical issues clearly and effectively to both technical and non-technical stakeholdersOther duties as assigned in a dynamic and high-demand environmentEvening and weekend work may be required as part of regular dutiesOccasional travel to datacenter or office locations may be necessaryParticipation in 24/7 on-call rotation is expected Requirements Bachelor’s Degree in IT, Computer Science, or related field (or equivalent industry experience)3–5 years of experience in IT with a focus on enterprise storage systemsMust have hands-on experience with IBM storage technologies, including: FlashSystem IBM Storage Insights for performance monitoring and diagnostics Global Mirror, FlashCopy, Policy-based replicationStrong experience supporting and administering: SAN/NAS infrastructure (IBM, NetApp, Dell/EMC) Storage provisioning, zoning, LUN masking, multipathingFamiliarity with: RedHat/Linux or Windows Server administration VMware vSphere environments Task automation and scripting (PowerShell, Bash, Python) Backup solutions (Veeam, Commvault, or comparable)Experience working with Dell or Cisco enterprise hardwareAbility to manage competing priorities in a fast-paced, service-driven organizationBe a self-starter who thrives in fast-paced environmentsBe a reliable problem-solver with a strong attention to detailBe a proactive engineer who doesn’t just react to issues but anticipates themSomeone comfortable working under pressure and handling after-hours workBe a clear communicator and effective team player Preferred Qualifications Additional experience with: IBM Spectrum Control or Spectrum Protect NetApp ONTAP, SnapMirror/SnapVault Dell/EMC (Isilon, VMAX, DataDomain) PURE Storage (FlashArray, Pure1)Familiarity with monitoring tools such as ScienceLogic or ZabbixIndustry certifications (IBM, PURE, etc.)Understanding of compliance frameworks (HIPAA, PCI-DSS)
