This job is no longer available

The job listing you are looking has expired.
Please browse our latest remote jobs.

See open jobs →
← Back to all jobs
Added
less than a minute ago
Location
Type
Full time
Salary
Not Specified

Use AI to Automatically Apply!

Let your AI Job Copilot auto-fill application questions
Auto-apply to relevant jobs from 300,000 companies

Auto-apply with JobCopilot Apply manually instead
Save job

Related skills

itil iam endpoint security rbac office 365

LightEdge is seeking a highly skilled and motivatedManager, Internal ITto lead and oversee our internal IT operations. In this leadership role, you will manage a team of IT professionals while ensuring the smooth functioning of LightEdge’s internal systems, network infrastructure, and employee technology needs. You will drive strategic IT initiatives, enhance system performance, and improve overall efficiency, all while mentoring and developing your team to ensure their success.

As theManager of Internal IT, you will be responsible for overseeing the daily operations of the internal IT team, managing technical support services, and ensuring that our internal IT infrastructure aligns with the company’s goals and regulatory requirements. This role requires both strong technical expertise and leadership capabilities to foster collaboration, innovation, and continuous improvement within the team.

Responsibilities

  • Team Leadership & Development:

  • Lead, mentor, and develop a team of 2-3 IT professionals, ensuring high performance and professional growth.
  • Set clear expectations, manage workload, and prioritize tasks to meet organizational IT needs.

    • IT Operations & Support:

  • Oversee daily IT operations, including helpdesk support, system performance, and infrastructure management.
  • Administer Office 365, manage Webroot antivirus, and ensure timely patching and upgrades for internal systems.
  • Manage IT assets and ensure effective lifecycle management of employee equipment, software, and licenses.
  • Leverage ServiceNow ITSM (or similar ITSM platforms) to track incidents, requests, and changes for improved efficiency.

    • Security & Compliance:

  • Ensure robust security practices, including IAM management, system patching, and compliance with industry regulations.
  • Lead internal security audits, monitor vulnerabilities, and implement necessary improvements.

    • Process Improvement & Strategic IT Planning:

  • Drive IT process improvements, optimize workflows, and implement system upgrades to enhance operational efficiency.
  • Collaborate with cross-functional teams to align IT solutions with business needs and strategic goals.
  • Utilize data-driven decision-making to measure helpdesk performance, analyze trends, and proactively improve service delivery.

    • Reporting & Documentation:

  • Maintain accurate documentation of IT systems, processes, and compliance reports.
  • Provide regular performance reports on system uptime, security, and IT projects to senior management.

    • Education and Experience

  • Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • 5+ years of experience in IT support, systems administration, or IT operations, with at least 2 years in a leadership or management role.
  • In-depth knowledge of IT infrastructure, server management, network operations, and cloud technologies.
  • Strong experience with Office 365 administration, patch management, and endpoint security.
  • Familiarity with ServiceNow ITSM (or similar ITSM tools) for incident and change management.
  • Proven ability to manage and develop a team, fostering a collaborative and high-performing environment.
  • Excellent troubleshooting, problem-solving, and technical support skills.
  • Familiarity with ITIL or other IT service management frameworks.
  • Experience with Identity and Access Management (IAM) solutions and role-based access control (RBAC).
  • Experience leading IT compliance audits and ensuring systems meet regulatory and industry standards.
  • Strong project management skills with experience leading cross-functional teams and delivering IT projects.
  • Demonstrated ability to use metrics, reporting, and analytics to guide IT strategy and service improvement.

  • Use AI to Automatically Apply!

    Let your AI Job Copilot auto-fill application questions
    Auto-apply to relevant jobs from 300,000 companies

    Auto-apply with JobCopilot Apply manually instead
    Share job

    Meet JobCopilot: Your Personal AI Job Hunter

    Automatically Apply to On site Engineering Jobs. Just set your preferences and Job Copilot will do the rest—finding, filtering, and applying while you focus on what matters.
    Activate JobCopilot

    Related Engineering Jobs

    See more Engineering jobs →