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data analysis ai zendesk workflow bi📋 Description
- Design and update process maps, workflows, and SOPs for ER & Transitions.
- Identify automation and process improvements with ER&T leadership, Lifecycle, and Product.
- Identify AI opportunities across ER&T; run discovery, testing, and rollout plans.
- Support ER&T in new country expansions by mapping lifecycle events and handoffs.
- Drive continuous improvement by turning lessons learned into process and tooling changes.
🎯 Requirements
- Experience in large-volume, high-complexity tech-enabled ops across global regions.
- Tech savvy in workflow and data processing with automation mindset.
- Hands-on AI workflows: piloting, scaling, prompts, retrieval, summarization.
- Define AI success metrics and measure outcomes.
- Productivity champion with bias for action and efficiency.
- Strong analytical skills with data/BI tools and clear communication.
🎁 Benefits
- Work from anywhere
- Flexible paid time off
- Flexible working hours
- 16 weeks paid parental leave
- Mental health support services
- Stock options
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