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customer service google workspace high-volume p&c insurance home insurance📋 Description
- Handle high-volume calls, chat, and email with policy/payments guidance
- Create/update/process homeowners policies, endorsements, payments, refunds
- Educate policyholders on coverage details and next steps
- Partner with banks/lenders to obtain required documents
- Navigate multiple systems to resolve inquiries
- Identify process improvements and share feedback
🎯 Requirements
- Active P&C or Personal Lines license (required)
- 6+ months P&C/home insurance customer service
- Experience in high-volume call center or inbound calls
- Hands-on experience servicing homeowners policies
- Explain policy coverage, billing, underwriting requirements
- Comfort using multiple systems/tools (e.g., Google Workspace)
🎁 Benefits
- Paid training: 10 weeks
- Health, dental, vision plans; HSA contributions
- 401(k) with company match
- Company equity via RSUs
- Paid parental leave
- PTO and holidays; sick leave
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