Level 3 Support Analyst - AI specialist

Added
1 day ago
Type
Full time
Salary
Salary not provided

Related skills

data analysis grafana machine learning ai excel

๐Ÿ“‹ Description

  • Investigate and diagnose complex issues from support tickets.
  • Build knowledge across Anaplan platform and Grafana.
  • Act as an AI/ML subject matter expert.
  • Collaborate to guide customers through complex solutions.
  • Provide 24/7 emergency support via on-call rota.
  • Lead by example and mentor junior colleagues.

๐ŸŽฏ Requirements

  • 2-3 years troubleshooting LLM/RAG apps.
  • Robust prompt engineering; Grafana familiarity.
  • Data analysis (Excel, Anaplan or similar).
  • Software development or QA experience.
  • Degree in Math, Physics, CS or related.
  • Fluent English with clear communication.

๐ŸŽ Benefits

  • Winning culture focused on diversity and growth.
  • Global, collaborative teams across geographies.
  • On-going development, rewards and recognition.
  • Reasonable accommodation for applicants with disabilities.
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