Investigate and diagnose complex issues raised via tickets
Gain deep product knowledge across Anaplan platform (Grafana)
Collaborate with Support Agents to guide customers through technical solutions
Raise and track product bugs where appropriate
Document investigations and share knowledge within the team
Participate in an on-call rota for 24/7 critical issues (approx. 1 weekend in 15)

🎯 Requirements

2-3 years of experience in data analysis, software dev/QA, or Level 2/3 support
Experience leading small projects or mentoring colleagues
English proficiency; Japanese desirable
Degree in Mathematics, Physics, Electronic Engineering, CS, or other technical field with large datasets
Experience creating technical documentation or training
Quick learner with curiosity for understanding complex systems

🎁 Benefits

Global team with a Winning Culture
Opportunities for development and growth
Commitment to diversity, equity, inclusion
On-call rotation for 24/7 support

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