Related skills
data analysis saas grafana excel technical documentation📋 Description
- Investigate and diagnose complex technical issues raised via support tickets.
- Gain deep product knowledge across Anaplan’s platform and Grafana.
- Collaborate with Support Agents to guide customers through sophisticated solutions.
- Raise and track product bugs where appropriate.
- Communicate investigation progress and outcomes clearly to internal teams.
- Participate in on-call rota for 24/7 emergency support (about one weekend every 15).
🎯 Requirements
- 2-3 years in data analysis (Excel or similar) or Level 2/3 support.
- Experience leading small projects or mentoring colleagues.
- Professional proficiency in English.
- Experience creating technical docs or training.
- Degree in Math, Physics, EE, CS, or related tech field.
- Quick learner with curiosity for complex systems.
🎁 Benefits
- Winning culture with growth and recognition.
- Strong commitment to DEIB and an inclusive environment.
- Global collaborative team across geographies.
- Career development and performance-based rewards.
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