Related skills
web services slam processing software point cloud data mobile mapping systems📋 Description
- Be the first contact for customers on multiple channels
- Become expert in NavVis products and best practices
- Troubleshoot issues using the knowledge base and workarounds
- Participate in on‑duty support to improve team efficiency
- Help shape and optimize our support processes
- Create technical articles for internal and partner use
🎯 Requirements
- Bachelor’s degree in computer science, civil or electrical engineering or similar, preferred
- Previous experience in Customer Support
- Time-management skills and fast reaction time
- Client-first mindset and drive to go the extra mile
- Strong communication and listening skills
- Work authorization for the US
🎁 Benefits
- 30 days paid time off per year
- EGYM Wellpass subsidy for fitness and wellbeing
- Deutschlandticket subsidy for public transport
- Flexible working hours and a hybrid setup
- Full visa and relocation support for international candidates
- Up to 4000 EUR employee referral bonus
🚚 Relocation support
🛃 Visa sponsorship
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