Senior Payments Strategy & Operations Manager

We're looking for a Senior Payments Manager to join Lemonade’s growing Operations team in Amsterdam. This is a highly business-oriented role where you’ll work closely with our Product team and own the relationships with all our payment vendors. You’ll be instrumental in optimising our payment processes, improving acceptance rates, and introducing new payment methods, and well as scaling and growing our payment infrastructure in the EU.

In this role you'll

• Lead the strategy and execution for scaling payment operations

• Drive initiatives to improve payment acceptance rates while maintaining low fees

• Successfully pitch and implement new payment solutions and strategies

• Collaborate with internal cross-company teams to ensure seamless payment integration.

• Manage relationships with key payment vendors, including Stripe, Adyen, and Plaid

• Analyze payment data from dashboards to identify trends and opportunities for improvement

• Define data specifications to capture necessary payment-related information

What you'll need

• 5-8 years of experience as a payments manager at a fast paced fintech, ecommerce, insurance, or payments company

• Excellent communication skills with the ability to influence stakeholders at all levels

• Strong problem-solving skills and a proactive approach to identifying and addressing challenges

• Superb analytical mindset to drive better payment performance

• Proven experience working with Stripe, Adyen, Plaid, or other payment platforms

• Established vendor management experience and negotiations skills

• Deep understanding of payment industry best practices and regulations.

• Ability to read and understand API documentation

• Demonstrated ability to read and interpret data from dashboards to drive decision-making

• Experience in defining data specifications for payment-related data

• Ability to write SQP queries, a plus

• Ability to work in an office environment at least 3 days a week

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture.