IT Engineer, Autonomous Solutions

We’re looking for an IT Engineer who is equal parts troubleshooter, automation-builder, and AI experimenter. You’ll spend roughly half your time eliminating day-to-day friction by building AI Agents, and the other half fabricating AI solutions for internal teams. This is not a traditional IT role; it’s a proactive, innovation-focused role that turns IT into a true business-enablement engine.

In this role, you’ll develop solutions using low-code and vibe-coding tools, deploying GPT-powered agents, and mining operational data for the next efficiency win.

In this role you'll

• Deliver outstanding support—always hunting for the root cause, not a band-aid fix

• Build, test, and maintain automations and data integrations that cut manual work and boost reliability

• Design and deploy AI agents and copilots (OpenAI, Claude, etc.) that embed in Slack, ticketing tools, or custom UIs to assist both IT and business teams

• Analyze support-desk data to spot patterns, quantify friction, and prioritize the next automation opportunities—then own delivery from ideation to production

• Partner with Ops, Finance, RevOps, Product, and other teams to map their processes and rapidly prototype tech-enabled solutions

• Evangelize automation and AI: Run internal demos, share wins, and cultivate a self-service, “automate-first” company-wide culture

• Maintain a living library of knowledge-base articles, self-service flows, and function library so users can solve common requests without waiting in line

• Stay on the cutting edge of SaaS, security, and AI trends; present quarterly “what’s next” briefings to IT leadership and stakeholders

What you'll need

• 3–6 years in a blended IT operations, automation, and engineering role, in a high-growth SaaS environment, a plus

• Hands-on experience building low-code, vibe-coding, and actual coding

• Scripting chops in TypeScript, Python, or Ruby; comfortable with REST/GraphQL APIs

• Proven ability to translate messy business processes into clean flowcharts and working automations, fast

• Deep curiosity, and a “can solve anything” mindset, and a bias for action; you ship MVPs in days, not months

• An affinity towards new and experimental technologies

• Exceptional communication skills—you can adapt style and content to different audiences

• Bachelor’s degree in Computer Science, IT, or related field (or equivalent practical experience)

• Ability to work in our NYC office at least 3 days a week

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

*Please note that we are unable to sponsor applicants for work visas

Unfortunately we cannot consider applicants from the following states: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base rate of pay for this full-time position is $120k-135k, plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.