Claims Experience Advocate, PIP/MedPay

We’re looking for an empathetic Claims Experience Advocate who will help us settle PIP/MedPay losses quickly and efficiently.

As an essential part of the Claims Experience Car team at Lemonade, you’ll work closely with both policyholders and vendors to quickly find a resolution to PIP/MedPay claims. You’ll collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses—all while providing a best-in-class customer experience. This role is critical for ensuring our policyholders receive prompt and fair claim resolutions, directly contributing to Lemonade's mission of making insurance lovable.

In this role you'll

• Investigate, evaluate, and adjudicate the medical aspects of claims while maintaining a high level of customer service

• Review and research policy contracts, regulations, and injury causation to make accurate coverage decisions

• Accurately document files to include all key claims activities, providing clear and concise records

• Resolve internal and external customer inquiries in a timely manner, ensuring a smooth experience

• Ensure our customers receive a world-class customer experience by consistently exceeding expectations

• Process medical bills for our insureds timely and accurately

What you'll need

• 4+ years handling PIP/MedPay auto claims

• Auto insurance license required

• Familiarity with Mitchell Decision Point, and adaptable to other new technology and tools

• Knowledge of New York and New Jersey PIP claim handling is preferred

• Comfortable articulating yourself on the phone as well as via email

• Strong understanding of limits issues and authority

• Ability to work in a remote environment

• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture

Please note that we are unable to sponsor applicants for work visas

Unfortunately, we cannot consider applicants from these states; Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico.

Lemonade's US base salary range for this full-time position is $70,000 - $85,000 plus equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific salary range for your preferred location.

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