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reporting lms customer support analytics salesforce📋 Description
- Provide frontline and escalated troubleshooting for learning platforms.
- Platform and user management: accounts, access requests, basic config.
- Content management and delivery: maintain courses, metadata, surveys.
- Data reporting and analytics: track participation, completion, and compliance.
🎯 Requirements
- 2+ years experience in a customer-facing support role.
- Follow established processes and documentation to complete tasks.
- Highly organized with attention to detail; manage multiple requests.
- Strong written and verbal communication; explain technical concepts clearly.
- Collaborative team player; escalate issues as needed.
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