Related skills
lms fintech certification bpo doceboπ Description
- Design tier-based CX skill progression
- Establish certification standards tied to escalation authority
- Define onboarding for internal and BPO teams
- Build dashboards tied to QA and operational metrics
- Administer and optimize Docebo LMS
- Measure training adoption and impact
π― Requirements
- 7+ years in Learning & Development, CX Enablement, or Technical Training
- Experience implementing/administering Docebo (or similar LMS)
- Designing certification frameworks tied to performance metrics
- Experience with BPO environments
- Experience supporting technical or fintech teams (preferred)
- Fintech experience or smart contracts / blockchains (nice to have)
π Benefits
- Unlimited time off with minimum 10 days
- Flexible working with home-office stipend
- Health, dental, vision plans; 100% company life insurance
- 401(k) with 4% company match
- Equity option plan for Rainmakers
- Rain Cards for testing core products
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