Learning & Development Team Lead

Added
6 minutes ago
Type
Full time
Salary
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Related skills

lms fintech certification bpo docebo

πŸ“‹ Description

  • Design tier-based CX skill progression
  • Establish certification standards tied to escalation authority
  • Define onboarding for internal and BPO teams
  • Build dashboards tied to QA and operational metrics
  • Administer and optimize Docebo LMS
  • Measure training adoption and impact

🎯 Requirements

  • 7+ years in Learning & Development, CX Enablement, or Technical Training
  • Experience implementing/administering Docebo (or similar LMS)
  • Designing certification frameworks tied to performance metrics
  • Experience with BPO environments
  • Experience supporting technical or fintech teams (preferred)
  • Fintech experience or smart contracts / blockchains (nice to have)

🎁 Benefits

  • Unlimited time off with minimum 10 days
  • Flexible working with home-office stipend
  • Health, dental, vision plans; 100% company life insurance
  • 401(k) with 4% company match
  • Equity option plan for Rainmakers
  • Rain Cards for testing core products
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