Related skills
jira zendesk hris workday📋 Description
- Deliver responsive, empathetic support across the learner experience.
- Support learners via phone, chat, and email channels.
- Triage and monitor tickets to resolution with internal teams.
- Own verification inquiries and PSLF submissions in a dedicated queue.
- Review Workday data to confirm eligibility periods.
- Verify PSLF forms submitted via StudentAid.gov.
🎯 Requirements
- 2+ years in learner support, student services, or related fields.
- Experience with Zendesk or Jira is a plus.
- Workday or HRIS systems experience preferred.
- Strong attention to learner data and records.
- Excellent verbal and written communication skills.
- Analytical, problem-solving and independent judgment.
🎁 Benefits
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Best-in-class health care benefits
- Step Forward program with upfront tuition coverage
- Access to 2,800+ online programs via Step Forward
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!