Learner Experience & Community Manager

📋 Description

• Audit end-to-end learner communications (onboarding, nudges, graduation).
• Redesign automated emails and notifications to be clear and human.
• Maintain a consistent brand voice with a peer-to-peer tone.
• Own the learner events calendar (online with occasional in-person meet-ups).
• Source and brief guest speakers to add value to learners.
• Facilitate live sessions to stay on time and engaging.

🎯 Requirements

• A Wordsmith who writes copy that drives action with clarity.
• Operational creativity: dream up events and execute logistics.
• Eye for design/narrative: decks are storytelling tools.
• Empathy for professionals: respect working professionals' schedules.

🎁 Benefits

• 27 days holiday plus 5 days for life events, volunteering, wellbeing, plus 8 bank holidays.
• Private medical, life insurance, gym & wellness resources.
• Hybrid: office 3 days/week (coaches/instructors once a month).
• Work-from-anywhere: up to 10 days per year.
• Weekly catch-ups and celebrations; well-stocked kitchen.