Learner Experience Analyst

📋 Description

• Collect and analyze learner feedback and operational data.
• Support Voice of the Learner program and related initiatives.
• Build automated learner journeys and surveys; assist CRM optimization.
• Maintain dashboards and reports for stakeholders.

🎯 Requirements

• Experience collecting and analyzing learner or CX data.
• Ability to design and test surveys and perform QA/UAT.
• Strong data analysis and visualization skills (Excel/Tableau).
• Familiarity with CX metrics (NPS, OSAT) and presenting insights to diverse audiences.
• Experience with Salesforce, Medallia, or similar tools.
• Excellent collaboration and cross-functional communication skills.

🎁 Benefits

• Work with diverse teams on a mission to improve learner outcomes.
• Office-based, full-time role in Boundless Learning offices (Chandler, Orlando, London).
• Opportunities for growth in CX and data analytics.