Related skills
communication crm coaching leadership call_management_systems📋 Description
- Lead a team of outbound telesales agents to grow loan product adoption.
- Drive outbound engagement to Nigerian entrepreneurs in need of capital.
- Maintain high energy, discipline, and a human-first sales approach.
- Coach agents on scripts, workflows, and customer engagement.
- Monitor call volumes, conversions, and bottlenecks; drive fixes.
- Oversee onboarding and ongoing training for new hires.
🎯 Requirements
- Minimum 3 years in a call centre environment.
- At least 2 years in a leadership role in financial/outbound/telesales.
- Experience with CRM, loan management, or call systems.
- Strong understanding of financial services or loan products a plus.
- Excellent communication; explain complex ideas in plain language.
🎁 Benefits
- Culture: people-first, inclusive, and voices heard.
- Learning: training, knowledge sharing, internal talks.
- Compensation: salary, pension, health insurance, annual bonus.
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