Related skills
javascript css html sql rest apis📋 Description
- Lead complex integrations for enterprise clients, creating advanced tech solutions and docs.
- Own and resolve high-priority escalations from peers and clients with urgency.
- Act as a technical liaison between clients, Product, and Engineering; translate needs into requirements.
- Mentor, coach, and guide all TSEs to grow their skills.
- Improve platform scalability and reliability by identifying recurring issues and leading process improvements.
- Write and maintain advanced troubleshooting documentation for the team.
🎯 Requirements
- Bachelor's degree in a technical discipline plus ~8 years' experience, or equivalent.
- Deep knowledge of digital marketing SaaS and customer-facing technical support.
- Proven technical lead, mentor, or senior escalation point in a services team.
- Expert HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
- Ability to analyze logs/data/system behavior and write/optimize SQL queries.
- Clear communication skills; translate technical concepts for diverse stakeholders.
🎁 Benefits
- Medical, Dental, and Vision insurance
- Flexible Working: Responsible PTO and flexible environment
- Mental health and wellness benefits, plus gym reimbursement
- Restricted Stock Units (RSUs) with a 3-year vesting
- Coursera subscription and PXA courses
- Parental leave: 26 weeks primary caregiver, 13 weeks secondary
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