Related skills
networking sql voip tcp/ip telecommunications📋 Description
- Own the relationship for key CX customers before go-live and after.
- Resolve complex technical and emotional issues for key accounts.
- Build productive, trusted advisor relationships with assigned accounts.
- Coordinate with Support, Services, Product, and Engineering to SLAs.
- Drive customer satisfaction, retention, and referenceability.
🎯 Requirements
- 10 years in a technical/service role in software, telecommunications or in customer service, call/contact center and/or service delivery
- Demonstrated technical problem solving proficiency
- Excellent analytical and advanced troubleshooting skills with end-users
- Working knowledge of contact center software/design/functionality
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
- TCP/IP networking knowledge and VoIP technology exposure
🎁 Benefits
- Join a global, market-leading company with internal career opportunities.
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