Related skills
databases networking sql voip tcp/ip📋 Description
- Take ownership of key CX customer relationships pre-go-live and beyond.
- Resolve complex problems; deliver excellent tech and service.
- Maintain productive relationships; review issues; be trusted advisor.
- Ensure issues and requests are handled within SLA with cross-team support.
- Be accountable for customer satisfaction, retention, and references.
🎯 Requirements
- 10+ years in technical/service roles (software, telecom, CX).
- Demonstrated technical problem solving proficiency.
- Excellent analytical and troubleshooting skills with users.
- Working knowledge of contact center software and functionality.
- Broad tech and analysis skills; communicates well with tech/ops.
- TCP/IP networking knowledge and VoIP exposure.
- Experience with SIP signaling and IP telephony.
- SQL and database scripting familiarity.
🎁 Benefits
- Global company with internal career opportunities.
- Fast-paced, collaborative, creative environment.
- Market leader in AI, cloud and digital.
- Equal opportunity employer.
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