Related skills
databases networking sql voip tcp/ip📋 Description
- Take ownership of key CX customer relationships; advocate before go-live and ensure success.
- Resolve complex issues and provide top technical/customer service.
- Maintain productive account relationships; review open issues regularly.
- Ensure issues are handled within SLA with cross-functional teams.
- Be accountable for customer satisfaction, retention, and references.
🎯 Requirements
- 10 years in a technical/service role in software, telecoms or contact centers
- Demonstrated technical problem solving proficiency
- Working technical knowledge of contact center software/design/functionality
- Broad tech and analysis skills; communicates at technical/functional level
- TCP/IP networking knowledge and VoIP exposure
- Competent in database and SQL concepts and scripting
🎁 Benefits
- Global, market-leading company with growth opportunities
- Fast-paced, collaborative, creative environment
- Internal career growth across roles, disciplines, locations
- Opportunity to work with AI, cloud and digital innovation
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Business & Management Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!