Related skills
sql database voip tcp/ip sip📋 Description
- Take ownership of key CX customer relationships before go-live and during post-go-live.
- Resolve complex technical and service issues and deliver excellent support for assigned accounts.
- Maintain productive, trusted advisor relationships; ensure CX solutions meet needs.
- Collaborate with Support, Professional Services, Product and Engineering to resolve issues within SLA.
- Be accountable for customer satisfaction, retention, and references across assigned accounts.
🎯 Requirements
- 10+ years in technical/service roles in software, telecom, or contact center delivery
- Demonstrated technical problem solving proficiency
- Excellent analytical and troubleshooting skills with end-users
- Working knowledge of contact center software and functionality
- Ability to communicate at technical and business levels and manage stakeholder rapport
- Advantage: TCP/IP networking, VoIP, SIP signaling, and SQL/database scripting
🎁 Benefits
- Global company with growth opportunities across roles, disciplines and locations
- Fast-paced, collaborative and creative work environment
- Strong focus on learning and career development
- Equal opportunity employer
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