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scripting sql voip tcp/ip telecommunications📋 Description
- Own the relationship for key CX customers from pre go-live to post go-live.
- Resolve complex problems and provide top-tier technical and customer service.
- Foster strong account relationships; review issues; ensure CX solutions fit needs.
- Ensure tech challenges and requests are handled within SLA with cross-functional teams.
- Be accountable for customer satisfaction, retention, and referenceability.
🎯 Requirements
- 10 years in a technical/service role in software, telecom, or contact centers.
- Demonstrated technical problem solving proficiency.
- Excellent analytical and advanced troubleshooting skills.
- Working knowledge of contact center software and functionality.
- Broad implementation skills and ability to communicate tech/functional concepts.
- TCP/IP networking, VoIP, SIP, and scripting experience.
🎁 Benefits
- Join a growing global company with career opportunities.
- Collaborative, fast-paced, and creative environment.
- Market leader with opportunities across roles and locations.
- NICE is an equal opportunity employer.
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