Related skills
hubspot qa coaching sop 1065π Description
- Lead end-to-end prep/review for forms 5472, 1065, 1120 with accuracy.
- Primary escalation point for complex tax cases; guide team to resolution.
- Coach and mentor team on technical tax issues; build expertise.
- Develop, maintain, and enforce SOPs/workflows; drive process improvements.
- Conduct regular QA reviews of returns and client communications; ensure compliance.
- Monitor and report on key metrics: SLA, ticket volume, QA scores, trends.
π― Requirements
- 5+ years in tax filing prep; mastery of forms 5472, 1065, 1120.
- 3+ years in supervisor or team lead capacity; coaching tax professionals.
- Deep US tax law knowledge; apply to complex scenarios.
- Designing/enforcing SOPs, quality standards, workflows in tax/accounting.
- Strong performance management: track KPIs, provide structured feedback, accountability.
- Proficient with ticketing and CRM systems (HubSpot preferred).
π Benefits
- Permanent role with the company.
- Generous PTO and sick leave.
- Work directly with the lead CPA on tax filing; gain hands-on experience.
- Free food and snacks (if in NYC office).
- Bring your dog to work (if in NYC office).
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