Added
26 minutes ago
Type
Full time
Salary
Salary not provided

Related skills

hubspot qa coaching sop 1065

πŸ“‹ Description

  • Lead end-to-end prep/review for forms 5472, 1065, 1120 with accuracy.
  • Primary escalation point for complex tax cases; guide team to resolution.
  • Coach and mentor team on technical tax issues; build expertise.
  • Develop, maintain, and enforce SOPs/workflows; drive process improvements.
  • Conduct regular QA reviews of returns and client communications; ensure compliance.
  • Monitor and report on key metrics: SLA, ticket volume, QA scores, trends.

🎯 Requirements

  • 5+ years in tax filing prep; mastery of forms 5472, 1065, 1120.
  • 3+ years in supervisor or team lead capacity; coaching tax professionals.
  • Deep US tax law knowledge; apply to complex scenarios.
  • Designing/enforcing SOPs, quality standards, workflows in tax/accounting.
  • Strong performance management: track KPIs, provide structured feedback, accountability.
  • Proficient with ticketing and CRM systems (HubSpot preferred).

🎁 Benefits

  • Permanent role with the company.
  • Generous PTO and sick leave.
  • Work directly with the lead CPA on tax filing; gain hands-on experience.
  • Free food and snacks (if in NYC office).
  • Bring your dog to work (if in NYC office).
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