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slack okta bash aws python📋 Description
- Serve as primary escalation point for the Service Desk to resolve complex issues
- Own maintenance, availability, and business continuity of core IT services
- Act as Incident Manager during outages and security incidents; communicate to the business
- Identify recurring issues, define corrective actions, and implement long-term solutions
- Provide advanced support for Google Workspace (email delivery, permissions, security, integrations)
- Support escalated issues across Zscaler, macOS, networking, Google Workspace, and Okta
🎯 Requirements
- Experience with SaaS platforms (Google Workspace, Slack, Okta) and API-based administration
- Virtualization and cloud environments (AWS, VMware)
- Scripting and automation using Bash, Python, and/or Ruby
- Familiar with Jira, Git, and GAM
- Designing, implementing, and improving IT services
- Strong IT operations practices including security, storage, data protection, and disaster recovery
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability benefits
- Fertility benefits and equal paid parental leave
- Professional development via career pathing, learning platforms, and a yearly stipend
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