Related skills
slack okta bash python google workspace📋 Description
- Act as the technical escalation point for the Service Desk and resolve complex issues
- Own maintenance, configuration, availability, and business continuity of core IT services
- Lead incident response and coordinate with Incident Management during outages and security incidents
- Identify recurring issues, define corrective actions, and implement long-term solutions
- Provide advanced support for Google Workspace, Slack, Okta, Zscaler, and related SaaS integrations
- Mentor team members and promote IT best practices across the organization
🎯 Requirements
- Experience supporting SaaS platforms such as Google Workspace, Slack, Okta, and API-based administration
- Proficient in virtualization and cloud environments (AWS, VMware or equivalent)
- Scripting and automation using Bash and Python (Ruby optional)
- Familiar with Jira, Git, and GAM
- Strong IT operations practices including security, data protection, and disaster recovery
- Excellent written and verbal communication and a self-directed work style
🎁 Benefits
- Hybrid work model
- Competitive compensation with equity options
- Retirement and stock purchase plans
- Flexible paid time off
- Comprehensive medical, dental, vision benefits
- Professional development stipend and growth opportunities
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