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nlp ai powerpoint visio integration architecture📋 Description
- Lead liaison for NiCE CXone deployments with customers.
- Elicit, document, and prioritize enterprise requirements for SOWs.
- Advise on the path from premise to cloud and support onboarding.
- Configure CXone solutions based on customer needs and best practices.
- Manage customer expectations and satisfaction across the solution life-cycle.
- Design scalable, AI/NLP enabled solutions using CXone and Cognigy.
🎯 Requirements
- 5+ years of solution architecture experience
- 5+ years of consulting or customer engagement experience
- 5+ years of contact center experience
- Proven integration architecture and solution design experience
- Familiarity with Cognigy and AI/NLP technologies
- Strong client-facing communication and cross-functional collaboration
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote
- Global, market-disrupting company with growth opportunities
- Collaborative, fast-paced, creative work environment
- Opportunities across multiple roles and locations
- Focus on learning and career development
- Flexible schedules and supportive culture
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